From the airline company that gave free waivers for flight rebooking or rerouting to Malaysian passengers when the 14th General Election was around the corner, Cathay Pacific Airways have done yet another customer-pleasing move and won the international attention.
On Monday (Dec 31), some bloggers realized that Cathay Pacific was offering first and business class tickets at economy prices, an incredible deal of up to 95% in discount, on flights from Vietnam to Canada and the United States, according to BBC and The Star.
The Hong Kong-based airline mistakenly sold the premium seats from Da Nang to New York at US$675 (RM2.8k) to be flown in August. A check of the same route in July and September cost US$16,000 (RM66k). The lucky bookers only paid a fraction for the business class tickets and they could enjoy better in-flight meals and sleep comfortably in larger seats in the over 20-hour flight.
Based on the screencap by One Mile at a Time, a back and forth flight between Hanoi and Vancouver with a layover in Hong Kong cost less than US$1000 (RM4.1k) with taxes and all fees included, a mix of first and business class seats.
Since Cathay Pacific’s foul-up, all eyes from all over the world are watching if the airline would honour the sale of the mistakenly priced tickets. And it looks like the airline is still in the mood of the season of giving.
In an announcement on Twitter yesterday (Jan 2), Cathay Pacific wrote in English and Mandarin that they admitted the mistake and would honour the cheaply sold premium tickets.
“Happy 2019 all, and to those who bought our good – VERY good surprise ‘special’ on New Year’s Day, yes – we made a mistake but we look forward to welcoming you on board with your ticket issued. Hope this will make your 2019 ‘special’ too!” the airline wrote where the Mandarin hashtags say “please continue to guide us with your kindness in this new year” and “learned since young to always admit our mistakes”.
Upon seeing the response, netizens commended the airline for their generosity and how well the matter was handled.
“Two rarities: An airline honouring mistakenly discounted tickets and a company owning up to its mistake. Well done!” a netizen said.
Another added, “I would’ve been fine if you’d decided to cancel. But honouring these means I will be shifting my business towards flying your airlines regularly. Thank you!”