If you are thinking to come to a Durex Real Feel rubbery good, maybe it’s best that you search for other contraceptive methods because the condom company has issued a product recall statement on August 1, detailing that a variant of these products is not so safe to play in as imagined.
According to their website, three batches of Durex non-latex Real Feel condoms have failed to meet the International Organization for Standardization (ISO) in relation to their shelf-life. It’s stated that an internal testing of non-latex Real Feel condoms found that they face product ageing complications but the products don’t pose any immediate safety concern for consumers.
If you have bought the variant of the condom, be sure to check the batch numbers. If they are found to be 1000433144, 1000438055, and 1000422259, you can mail Durex to get a refund. The refund procedure is as follow:
- Mail in affected Durex Real Feel to Durex Real Feel, PS-1-09 Pelangi Sentral, Persiaran Surian, Pelangi Damansara, PJU 6A, 47400 Petaling Jaya, Malaysia.
- Include Full Name, Phone Number, Bank and Bank Account Number with the product.
- Receive Cash Bank in within 14 Days.
The refund is also applicable to consumers who have used only a few condoms in the purchased box. These customers would receive a full price refund on that.
Over the FAQ section, Durex reassured consumers not to be worried if they have recently used the product ordered for recall.
“There is no reason to be worried. These non-latex Real Feel condoms are safe if you used them as instructed,” the company wrote.
According to The Straits Times, the recall not only affects Malaysia but also Singapore, Australia, Spain, the United Kingdom and Ireland. Singapore and Malaysia recall announcements were both made on August 1 but as for UK and Ireland, the recall efforts started as early as last Monday (Jul 30).
“Our tests have shown that some batches which are currently on the market in the UK and Ireland do not pass the requirements for burst pressure towards the end of the shelf life for the product,” said Durex on its UK website.
“Only for the batches of condoms affected by this issue, there could be an increase in the number of condoms that burst during application or use.”
The website advised consumers to read the label on the packaging, which reads “Should a condom leak or burst during use, seek doctor or pharmacist assistance as soon as possible, at least within 72 hrs.”
If you like to reach out to Durex Malaysia, you can do so by calling their consumer careline at 1-800-888-839 (Monday to Friday, 9.00am to 5.30pm) or message them at their Facebook page, @DurexMalaysia.
On the side note, it’s worthy to note that a condom manufactured by any company doesn’t guarantee a 100% pregnancy or STD protection. Yes, you read that right.
Don’t be like Ross (from FRIENDS) after you find out your Rachel is pregnant. Condoms only work “97% of the time” and yes again, they put that on the box. Mmhmm…
Share this news with your friends to prevent them from any unwanted STD or pregnancy.